Week 3: Part 1A

There have been several times that I experienced difficulty communicating with a business. My communications generally consist of an email, a phone call and sometimes a letter. 

I have never used social media to communicate with a business. I have always called, emailed or written a letter. 

I have only left positive ratings on social media for a company when I did have a good experience. If I had a bad experience I would contact them directly. I do this because if it were my company, I would want a chance to rectify it before my image was tarnished. 

If it were my own business on social media, I would respond right away to both positive or negative comments. They are both very important and how I handle them speaks volumes as to what type of business I am running. We all know that things can go wrong with any business and my response and ability to solve the issue shows the customers how much I appreciate them. I have always been big on customer service and believe we should treat others how we want to be treated. 

I had a negative experience with a cable company as I was promised certain things and they never delivered. I called in a couple of times and the situation never was rectified. I then wrote a long letter to the company explaining in detail the situation and sent it to two different addresses.  I never heard a word back and I never went back to that company. If they were not going to rectify broken promises, nor give me confirmation that they read my letter, then I was not going to give that company another dime. 

I had another experience at my graduation dinner where my sister was visiting from Seattle where close family and I ate at a very expensive restaurant.  We were seated, it took a while to order, we had a couple of drinks in the time it took our food to get to the table and it was all over cooked and did not taste good.  My sister paid a pretty penny for all of us that night and left a nice tip as we did not want the waiter to suffer because it was understaffed or whatever the reason was for the delay. A day or so after I called the restaurant because I wanted to let the manager know the situation. I wasn’t asking for anything, but I just wanted him to be aware that a special night was a little tarnished because of that experience.  He apologized and he ended up giving me two free meals.  Since then I have been back several times.  Had he not been so apologetic and generous, I don’t know that I would have frequented there again. It would have given me a bad impression of them.  To this day they are still my favorite restaurant!

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